Me: *answers ringing phone* Good afternoon, XYZ Bookstore. How can I help you?
Customer: I got a message from you guys that my books are in, so I’ve called up to give you the address to mail them to.
Me: Certainly. What’s the address?
Customer: … umm…err….hmm… I wrote it down and now I can’t find it. I’ll call you back. *hangs up*